Privacy Policy

Information We Collect

We may collect account details such as names, email addresses, phone numbers, clinic profile information, login credentials, and subscription or billing records.

When clinics use the platform, we may process operational data entered into the system, including appointment details, patient registration data, visit notes, prescriptions, invoices, and support requests.

We also collect technical information such as device type, browser information, IP address, timestamps, and usage logs to keep the service secure and reliable.

How We Use Information

We use information to provide and maintain the platform, authenticate users, support patient-flow and billing workflows, respond to support requests, improve product performance, and prevent abuse or unauthorized access.

We may also use contact information to communicate about service updates, account activity, security notices, and important operational changes.

Patient And Clinic Data

Clinic customers control the patient and operational data they enter into the platform. When we process that data on behalf of a clinic, we do so to provide the service requested by that clinic.

Each clinic is responsible for obtaining any notices, consents, or authorizations required under applicable law for the information it collects and stores through the platform.

When We Share Information

We may share information with infrastructure, analytics, communication, payment, or support providers that help us operate the service, subject to appropriate confidentiality and security obligations.

We may also disclose information when required by law, to protect rights and safety, to investigate fraud or abuse, or as part of a business restructuring, merger, or asset transfer.

Data Retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and backup records.

Retention periods may vary based on the type of data, the clinic relationship, and applicable legal or regulatory requirements.

Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, misuse, loss, or disclosure. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your Choices

You may request access, correction, or deletion of account information that we control, subject to legal, contractual, and operational limitations. Clinic users should first contact their clinic administrator regarding data maintained by the clinic in the platform.

Changes To This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated effective date.